Step 1 of 2 · Your setup

What does your business use?

So every question and fix matches your own laptops and accounts. The preselected answers are the most common set-up — change anything that differs.

How many people work here?

1–3 people4–9 people

What computers do you use?

WindowsPCs or laptopsMaciMac or MacBookA mixSome of each

What runs your email and documents?

Microsoft 365Outlook, Word, OneDriveGoogle WorkspaceGmail, Docs, Drive

Where did your broadband router come from?

From the broadband providerBT, Virgin, Sky, Plusnet…We bought our owne.g. a TP-Link or UniFi router

Are phones used for work?

Yes — staff email or messages on a phone or tablet